Terms of service
TERMS OF SERVICE – THE EDEN GARDEN KITCHEN
OVERVIEW
Welcome to The Eden Garden Kitchen! The terms “we”, “us” and “our” refer to The Eden Garden Kitchen. The Eden Garden Kitchen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping and ordering experience (the “Services”). The Eden Garden Kitchen is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your country or jurisdiction, or that you have given us your consent for any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or placing orders, you may be asked to provide certain information such as your name, email, billing details and payment information. You warrant that all information you provide is accurate, current, and complete, and that you have the right to provide it.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to present our products accurately. However, product appearance may vary depending on lighting, ingredients, device type, and settings.
We do not guarantee that any food or product purchased will exactly match images or descriptions presented online.
All product descriptions and pricing may be changed or discontinued at any time without prior notice.
We may limit product availability by quantity, region, or individual customers at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or reject any order for any reason. Orders are only confirmed once your payment is processed and we issue an acceptance notification.
Orders placed through our website are collection only and must be collected from our fixed trading location:
📍 2 Hale Road, Farnham, GU9 9QH
Catering and private event bookings are governed by separate booking terms, deposit policies, and cancellation rules, which will be provided at the time of booking.
Your purchases are subject to our Refund Policy [LINK].
You warrant that your purchases are for personal or household use and not for resale.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. The price applicable to your order will be the price at the time of checkout.
Posted prices do not include taxes or surcharges unless stated.
You agree to provide accurate and complete billing and payment information and to update such information promptly should it change.
You represent and warrant that you are authorised to use the payment method provided and that all charges will be honoured by your payment provider.
SECTION 5 – COLLECTION ONLY (NO DELIVERY)
We do not offer delivery.
All food orders placed through our website must be collected from our fixed location:
📍 2 Hale Road, Farnham, GU9 9QH
Once the food has been collected, responsibility for its condition, transportation, and storage passes to you.
We are not responsible for quality concerns resulting from delays in pick-up, transport, reheating, or improper handling after collection.
SECTION 6 – FOOD SAFETY & ALLERGENS
Our food is prepared in an environment that handles common allergens, including but not limited to: gluten, dairy, nuts, sesame, eggs, and soy.
While we take reasonable precautions, cross-contamination may occur and we cannot guarantee that any item is entirely allergen-free.
It is the customer’s responsibility to inform us of any allergies before ordering or collecting food.
We accept no liability for allergic reactions where allergies were not disclosed or allergen guidance was not followed.
SECTION 7 – INTELLECTUAL PROPERTY
All text, images, branding, graphics, audio, video, logos, and other content on the Services belong to The Eden Garden Kitchen, Shopify, or their licensors, and are protected by UK and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any copying, distribution, modification, or republishing of content without written permission is strictly prohibited.
All rights not expressly granted to you are reserved.
SECTION 8 – OPTIONAL TOOLS
We may provide access to optional third-party tools “as is” and without warranties. You use such tools entirely at your own discretion and risk.
SECTION 9 – THIRD-PARTY LINKS
We are not responsible for the accuracy or content of third-party websites accessible through our Services and accept no liability for any harm associated with your use of such websites.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
(Required wording – unchanged)
The Eden Garden Kitchen is powered by Shopify, which enables us to provide the Services. Shopify is not responsible for any sales, purchases, injuries, claims, damages, or losses arising between you and The Eden Garden Kitchen. You expressly release Shopify from such liability.
SECTION 11 – FEEDBACK
Any feedback or submissions you send may be used by us for any purpose under a perpetual, worldwide, royalty-free license.
You must not post unlawful, defamatory, or harmful content or impersonate others.
SECTION 12 – ERRORS & OMISSIONS
We reserve the right to correct any errors and update information at any time, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes or to violate rights, harm others, engage in fraud, distribute malware, or interfere with the operation of the Services.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services without notice. All provisions intended to survive termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available,” without warranties of any kind except where required by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Eden Garden Kitchen is not liable for indirect, incidental, special, or consequential damages arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The Eden Garden Kitchen and its partners against claims arising from your use of the Services or breach of these Terms.
SECTION 18 – SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions remain valid.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce a right does not constitute a waiver. These Terms constitute the entire agreement between us.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW (UK)
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
You and The Eden Garden Kitchen submit to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 – HEADINGS
Headings are for convenience only.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to:
The Eden Garden Kitchen
📍 2 Hale Road, Farnham, GU9 9QH
📧 theedengardenkitchen@gmail.com
📞 07368180277
Company Registration Number: 16220740
